Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange. Returns requested between 15–30 days of delivery are eligible for partial refunds (see “Partial Refunds” below).

To be eligible for a return, your gear must be:

Unused, unworn, and free of dirt, scratches, or signs of outdoor use (e.g., no mud on shoes, no tent stakes driven into ground)
In the original packaging (including tags, labels, and all included accessories like rain covers for backpacks)
Accompanied by a receipt or digital proof of purchase

Non-Returnable Items

The following items are exempt from returns (due to safety, hygiene, or usage reasons specific to outdoor gear):

Hiking/camping gear that has been used in outdoor conditions (e.g., worn shoes, set-up tents, used sleeping bags)
Customized/personalized products (e.g., engraved hiking poles, monogrammed backpacks)
Sale items marked as “final sale”
Disposable/outdoor essentials (e.g., water filter cartridges, battery packs, trail snacks)
Gift cards (if applicable)

Partial Refunds

Partial refunds (50–80% of the purchase price) may be granted in these situations:

Gear returned without original packaging (but unused and undamaged)
Items with minor cosmetic imperfections (e.g., small scuffs on a backpack that don’t affect functionality)
Returns submitted between 15–30 days of delivery (full refunds require return within 15 days)

Refund Process

Once your return is received and inspected (3–5 business days after delivery to our address), we will email you to confirm receipt of the item.
We will also notify you of whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 7–10 business days.

Late or Missing Refunds

If you have not received your refund:

Double-check your bank account or credit card statement (processing times vary by provider).
Contact your payment processor (e.g., credit card company) to confirm the refund status.
If unresolved, email us at eric@cblitzgear.pro with your order ID and refund request details.

Sale Items

Only regularly priced gear is eligible for refunds. Sale items marked “final sale” cannot be refunded or exchanged.

Exchanges

We only replace items if they are defective or damaged (e.g., broken tent zippers, separated shoe soles, faulty backpack straps). To request an exchange for the same gear:

Email us at eric@cblitzgear.pro with your order ID and issue details (photos of defects/damage are recommended).
Ship the item to our return address (include your order ID in the package):

CatchBlitz Gear LLC

1213 E Malibu Dr

Tempe, AZ 85282-5553, USA

Gifts

If the gear was marked as a gift and shipped directly to you: You will receive a gift credit for the return value. A gift certificate will be emailed to you once the returned item is inspected.
If the gift was shipped to the giver first: We will refund the gift giver, and they will be notified of the return.

Return Shipping

To return your gear, mail it to the address listed in the Exchanges section above.

You are responsible for return shipping costs (non-refundable) unless the item is defective/damaged (we will reimburse standard shipping fees upon verification).
For larger gear (e.g., 4-person tents, full backpack sets), we recommend using a trackable shipping service or purchasing insurance—we do not guarantee receipt of untracked returns.